Rtf8 is committed to protecting the privacy and security of every user's personal data. This document clearly explains how we collect, use, store, and protect your information.
All data transmitted between your device and rtf8 servers is protected with banking-grade encryption.
Rtf8 does not sell, rent, or disclose your personal data to third parties for marketing purposes.
You have the right to access, correct, or request deletion of your personal data at any time.
The rtf8 privacy policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Rtf8 ("we", "our platform") takes our responsibility to user privacy seriously. This Privacy Policy is written in plain, easy-to-understand language so every user in Malaysia knows exactly how their personal data is handled — not just legal text that no one reads.
As an online gaming platform operating in Malaysia, rtf8 is subject to the Personal Data Protection Act 2010 (PDPA) and all related regulations enforced by the Department of Personal Data Protection Malaysia. We take compliance seriously — not because we have to, but because we believe users deserve to know their data is handled properly.
This policy explains what information we collect, why we need it, how we use it, who may view it, and your rights as a user to control that data. If any part is unclear, our support team is ready to assist you.
Rtf 8 collects only the information necessary to provide a safe, fair, and responsible service to all our users. We do not collect irrelevant or excessive data.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, ID number | Account verification and KYC |
| Contact Data | Email, phone number | Account communications and security |
| Financial Data | Bank account number, e-wallet | Deposit and withdrawal processing |
| Technical Data | IP, device, browser | Security and fraud detection |
| Transaction Data | Betting and payment records | Legal compliance and audits |
Every piece of data we collect has a clear and legitimate purpose. rtf8 will not use your data for any purpose unrelated to providing platform services without obtaining your consent first.
Rtf8 does not sell, rent, or trade users' personal data to any third party for commercial purposes. However, there are limited situations where we may need to share certain information:
We work with selected and trusted third-party providers to support platform operations, including payment gateway providers, identity verification service providers, security auditing firms, and technical infrastructure providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Rtf8 may be required to disclose user information to relevant authorities if mandated by Malaysian law, a valid court order, or in investigations involving financial crime, fraud, or other illegal activity.
In cases involving serious security threats to the platform or other users, rtf8 reserves the right to share relevant information with the appropriate law enforcement authorities.
User data security is one of rtf8's most significant investments. We employ multiple layers of technical and administrative security to ensure your information is protected at all times.
Rtf8 retains users' personal data for as long as the account is active or for as long as necessary to fulfil legal obligations. Financial transaction records are kept for a minimum of 7 years in line with Malaysia's legal requirements. Once an account is closed and there are no remaining legal obligations, data will be securely deleted or anonymised.
Rtf8 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how our platform is used in general.
You can manage cookie settings through your web browser. Most modern browsers allow you to view, manage, and delete stored cookies. Please note that disabling essential cookies may affect the functionality of the rtf8 platform. For guidance on managing cookies in your browser, please refer to your browser's help section.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by rtf8:
You have the right to request a copy of all personal data we hold about you at any time.
If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You have the right to object to the use of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request your data in a machine-readable format for transfer to another party if needed.
In certain situations, you may request that we temporarily restrict the processing of your data while an issue is being resolved.
Rtf8 does not knowingly collect or process the personal data of any individual under the age of 18. Our platform is designed exclusively for adult users and we have a strict age verification process in place during registration.
If we discover that personal data of a minor under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the rtf8 platform are urged to contact us immediately at [email protected].
Rtf8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, current legal requirements, or platform improvements.
Any material changes — meaning changes that could significantly affect how we process your data — will be communicated to you via registered email or a prominent notice on the platform at least 14 days before the changes take effect.
For minor changes such as spelling corrections, language clarifications, or additions that do not alter the substance of this policy, we will update the "Last Updated" date at the top of this document. You are encouraged to review this page periodically.
Your continued use of the rtf8 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us before the effective date to discuss your options.
If you have any questions, concerns, or requests regarding this Privacy Policy or how rtf8 handles your personal data, our privacy team is ready to assist.
We aim to respond to all privacy-related inquiries within 3 working days and resolve formal requests within 14 working days from the date of receipt.
For enquiries related to your personal data and privacy rights: [email protected]
For general platform enquiries including account and transactions: [email protected]
Data protection is not just a legal obligation — it is a core value of our platform
We only collect data that is strictly necessary. There is no excessive data collection or information irrelevant to the services we provide.
Rtf8's security system employs a multi-layered defence approach — from data encryption to real-time threat monitoring — to keep your data secure at all times.
All data management practices at rtf8 are designed and periodically reviewed by legal experts to ensure full compliance with Malaysia's PDPA.
Through the rtf8 account panel, you can manage your privacy settings, communication preferences, and gaming limits on your own without contacting customer support.
The rtf8 privacy team processes all personal data requests within 14 business days — faster than the maximum period stipulated by PDPA.
Rtf8 believes users have the right to know what happens with their data. We are always open to answering any privacy-related questions, with nothing to hide.
Play with peace of mind knowing your personal data is protected by the latest security systems. Join over 500,000 rtf8 members in Malaysia who already trust our platform for a safe and responsible gaming experience.
Protected by 256-bit SSL encryption. Your data is secure.